PRIVACY POLICY

Last updated: January 1, 2025

1. INTRODUCTION

Vertex Prophet LLC ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. INFORMATION WE COLLECT

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, mailing address, and similar contact data you voluntarily provide.
• Service Information: Details you provide when requesting quotes, consultations, or repairs.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically.
• Cookies & Tracking: We use cookies and similar tracking technologies to monitor activity on our website and store certain information.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, operate, and maintain our services.
• Respond to inquiries, service requests, and customer support questions.
• Send transactional emails, service updates, and promotional communications (with your consent).
• Analyze usage trends to improve our website and services.
• Comply with legal obligations and protect our legal rights.

4. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights and safety.

5. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

6. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at [email protected].

7. COOKIES

We use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that some features of our website may not function properly without cookies.

8. THIRD-PARTY LINKS

Our website may contain links to third-party sites. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes are effective immediately upon posting. Your continued use of our services after any changes signifies your acceptance of the updated policy.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:
[email protected]
Vertex Prophet LLC